Returns & damage guidance

Order-specific terms

Eligibility for cancellation, return, replacement or refund depends on whether the work is ready-made or commissioned, its condition, delivery arrangement and the written terms accepted for that order. Do not assume a return is available until the gallery confirms it in writing.

Custom commissions

Commissioned work is created to approved requirements and may not be suitable for resale. Cancellation and change requests are therefore handled according to the agreed stage of work, costs already incurred and the written commission terms.

Inspecting delivery

• Inspect the outer packing before moving or installing the work.
• Photograph labels, packaging and any visible issue clearly.
• Keep all packaging and protective material.
• Contact the gallery before attempting repair or disposal.

Reporting an issue

Send the product or order reference, delivery date, description of the issue and clear photographs through WhatsApp as soon as reasonably possible. The gallery will review the information against the applicable order and delivery terms.